Shipping Policy

Introduction

This Shipping Policy outlines our shipping practices for orders placed through the Xenzys application. Please read this policy carefully before placing an order.

1. Shipping Methods and Costs

• Shipping Methods: We offer a variety of shipping methods, including standard shipping, expedited shipping, and express shipping.
• Shipping Costs: Shipping costs will vary depending on the shipping method, destination, and weight of the items ordered.
• Calculation of Costs: Shipping costs will be calculated and displayed during the checkout process.

2. Shipping Times

• Variability: Shipping times may vary depending on the shipping method, destination, and product availability.
• Estimates: We will provide estimated shipping times during the checkout process.
• Note: Please note that these are estimates, and actual shipping times may be longer or shorter.

3. Order Tracking

• Tracking Number: Once your order has been shipped, you will receive a tracking number.
• Monitoring Progress: You can use the tracking number to monitor the progress of your shipment.

4. International Shipping

• Availability: We offer international shipping to select countries.
• Additional Charges: Import duties, taxes, and customs fees may apply to international orders. These charges are the responsibility of the customer.
• Local Customs: Please check with your local customs office for more information.

5. Damaged or Lost Packages

• Damaged Packages: If your package arrives damaged, please contact our customer support team immediately.
• Lost Packages: If your package is lost, we will investigate the matter and take appropriate action.

6. General Terms

• All requests for cancellations and refunds must be submitted via email or support chat to ensure timely processing.
• Processing times for refunds may vary based on your payment method and bank policies.
• This policy is subject to change. We will notify users of any significant changes via the app or through email.

7. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact our customer support team at:
Xenzys Support
Email: support@xenzys.com